FAQ’s

FAQ

Products

For tailoring changes and special needs, contact our Whatsapp service 3715480187

Our garments are handcrafted so availability is not always immediate.

Payments

You can choose among different payment methods. Paypal, Credit card (Stripe secure service), Bank transfer, Cash on delivery.

Shipment

Shipping by courier costs € 6.00 per order.

Shipping with cash on delivery has a cost of € 6.00 for shipping, 5.00€ for cash on delivery for a total of € 11.00 per order.

The goods are shipped throughout Italy by couriers, it is fast and safe.
Our garments are handcrafted so availability is not always immediate. Normally you will receive the purchased products within 5/7 working days (Calabria, Sicily, Sardinia and minor islands excluded).

Yes, the goods are shipped throughout Italy by couriers, it is fast and safe. Normally you will receive the purchased products within 24/48 h on working days (Calabria, Sicily, Sardinia and minor islands excluded).

Returns

To cancel or modify an order contact our customer service on WhatSApp 3715480187

Once we receive your order, the returned items will be checked and the return confirmed. The payment method will be the same as that used for the purchase and you will receive the refund in an estimated period of 7-14 days, depending on your bank.

To cancel or modify an order contact our customer service on WhatSApp 3715480187

Contact our customer service on WhatSApp 3715480187

Once you have registered, you will be able to access the reserved area “My orders”. In this area you can view your order and the status of your order.

If you have ordered a product with the wrong size and intend to make an exchange, please contact our WhatsApp service promptly. We will replace it without any problems.

Registration

Yes, it is possible to place an order without being registered, however you will be asked for all billing and shipping details during the check-out of an order.

You can create an account by clicking on the “REGISTER” link on the menu. Alternatively, you can create an account while checking out an order.

Privacy

I have entered my details to purchase a product. Who will have access to it? The personal data you have provided to us by filling in the registration form or in any other way, are subject to the provisions of decree law n ° 196/2003 relating to the processing of personal data and may be used by Kleos of Maria Clelia Pesavento.

CONTACTS

Do you have any other questions?

Click on the Whatsapp icon to contact our staff.