FAQ's

Frequently Asked Questions

Products

For tailoring alterations and special needs, contact our Whatsapp service 3715480187

Our garments are handcrafted, so they aren't always available immediately.

Payments

You can choose from several payment methods: PayPal, Credit Card (Stripe secure service), Bank Transfer, Cash on Delivery.

Shipping

Shipping by courier costs €9.00 per order.

Goods are shipped throughout Italy via couriers, and are fast and secure.
Our garments are handcrafted, so they aren't always available immediately. You'll typically receive your purchased items within 5-7 business days (excluding Calabria, Sicily, Sardinia, and the smaller islands).

Yes, goods are shipped throughout Italy via couriers; delivery is fast and secure. You'll typically receive your purchased items within 24-48 hours on weekdays (excluding Calabria, Sicily, Sardinia, and the smaller islands).

Returns

To cancel or change an order, contact our customer service on WhatsApp 3715480187

Once we receive your order, the returned items will be inspected and the return will be confirmed. The payment method used for the purchase will be the same, and you will receive your refund within an estimated 7-14 days, depending on your bank.

To cancel or change an order, contact our customer service on WhatsApp 3715480187

Contact our customer service on WhatsApp 3715480187

Once you've registered, you'll be able to access the "My Orders" section. Here, you can view your order and its status.

If you ordered the wrong size and want to exchange it, please contact us promptly via WhatsApp. We'll replace it without any problem.

Registration

Yes, it is possible to place an order without being registered, however all billing and shipping information will be requested during the checkout of an order.

You can create an account by clicking "Register" in the menu. Alternatively, you can create an account during checkout.

Privacy

The personal data you provide us by completing the registration form or in any other way is subject to the provisions of Legislative Decree No. 196/2003 of June 30, 2003, concerning the processing of personal data and may be used by Kleos di Maria Clelia Pesavento.

Contact

Do you have any other questions?

Click on the Whatsapp icon to contact our staff