{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=57"},"modified":"2025-05-16T10:38:19","modified_gmt":"2025-05-16T10:38:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/terrakleos.it\/en\/faqs\/","title":{"rendered":"FAQ's"},"content":{"rendered":"
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FAQ's<\/h1>\n

Frequently Asked Questions<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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Products<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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Can I make tailoring changes to the product?<\/span><\/i><\/a><\/h4><\/div>
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For tailoring alterations and special needs, contact our Whatsapp service 3715480187<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What is the availability of the products?<\/span><\/i><\/a><\/h4><\/div>
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Our garments are handcrafted, so they aren't always available immediately.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Payments<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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What payment methods are accepted?<\/span><\/i><\/a><\/h4><\/div>
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You can choose from several payment methods: PayPal, Credit Card (Stripe secure service), Bank Transfer, Cash on Delivery.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Shipping<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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How much does shipping cost for the products I purchased?<\/span><\/i><\/a><\/h4><\/div>
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Shipping by courier costs \u20ac9.00 per order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How long will it take to receive the product?<\/span><\/i><\/a><\/h4><\/div>
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Goods are shipped throughout Italy via couriers, and are fast and secure.
\nOur garments are handcrafted, so they aren't always available immediately. You'll typically receive your purchased items within 5-7 business days (excluding Calabria, Sicily, Sardinia, and the smaller islands).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Do you ship nationwide?<\/span><\/i><\/a><\/h4><\/div>
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Yes, goods are shipped throughout Italy via couriers; delivery is fast and secure. You'll typically receive your purchased items within 24-48 hours on weekdays (excluding Calabria, Sicily, Sardinia, and the smaller islands).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Returns<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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I want to return my purchase! What should I do?<\/span><\/i><\/a><\/h4><\/div>
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To cancel or change an order, contact our customer service on WhatsApp 3715480187<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How long does it take to get a refund?<\/span><\/i><\/a><\/h4><\/div>
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Once we receive your order, the returned items will be inspected and the return will be confirmed. The payment method used for the purchase will be the same, and you will receive your refund within an estimated 7-14 days, depending on your bank.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How can I cancel or change my order?<\/span><\/i><\/a><\/h4><\/div>
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To cancel or change an order, contact our customer service on WhatsApp 3715480187<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How can I get assistance if I need it?<\/span><\/i><\/a><\/h4><\/div>
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Contact our customer service on WhatsApp 3715480187<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How can I track my orders?<\/span><\/i><\/a><\/h4><\/div>
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Once you've registered, you'll be able to access the "My Orders" section. Here, you can view your order and its status.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

I bought the wrong size, what can I do?<\/span><\/i><\/a><\/h4><\/div>
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If you ordered the wrong size and want to exchange it, please contact us promptly via WhatsApp. We'll replace it without any problem.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Registration<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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Can I place an order without an account?<\/span><\/i><\/a><\/h4><\/div>
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Yes, it is possible to place an order without being registered, however all billing and shipping information will be requested during the checkout of an order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How can I register?<\/span><\/i><\/a><\/h4><\/div>
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You can create an account by clicking "Register" in the menu. Alternatively, you can create an account during checkout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Privacy<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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I entered my information to purchase a product. Who will have access to it?<\/span><\/i><\/a><\/h4><\/div>
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The personal data you provide us by completing the registration form or in any other way is subject to the provisions of Legislative Decree No. 196\/2003 of June 30, 2003, concerning the processing of personal data and may be used by Kleos di Maria Clelia Pesavento.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Contact<\/h6>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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Do you have any other questions?<\/h2>\n

Click on the Whatsapp icon to contact our staff<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"FAQ's Domande frequenti Prodotti Posso effettuare modifiche sartoriali al prodotto? Per modifiche sartoriali e particolari necessit\u00e0 contattare il nostro servizio Whatsapp 3715480187 Che disponibilit\u00e0 hanno i prodotti? I nostri capi sono realizzati artigianalmente per questo la disponibilit\u00e0 non \u00e8 sempre immediata. Pagamenti Quali metodi di pagamento sono accettati? Puoi scegliere…","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ's - Terrakleos - Abbigliamento in canapa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/terrakleos.it\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ's - Terrakleos - Abbigliamento in canapa\" \/>\n<meta property=\"og:url\" content=\"https:\/\/terrakleos.it\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Terrakleos - Abbigliamento in canapa\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-16T10:38:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/terrakleos.it\/wp-content\/uploads\/2022\/05\/IMG_1674_FAQ.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/terrakleos.it\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/terrakleos.it\\\/faqs\\\/\",\"name\":\"FAQ's - 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