{"id":5471,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/terrakleos.it\/faqs\/"},"modified":"2023-02-20T22:34:50","modified_gmt":"2023-02-20T22:34:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/terrakleos.it\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1656021810703{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #c37d49 url(https:\/\/terrakleos.it\/wp-content\/uploads\/2022\/06\/IMG_1674_FAQ.jpg?id=4994);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1654008338950{margin-top: 20px !important;}”]\n

FAQ’s<\/h1>\n

FAQ<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Products<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Can I make tailoring changes to the product?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]For tailoring changes and special needs, contact our Whatsapp service 3715480187[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What availability do the products have?” tab_id=”1654789856344-79600756-5416″][vc_column_text]Our garments are handcrafted so availability is not always immediate.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Payments<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What payment methods are accepted?” tab_id=”1654789750309-b6499ae4-870a”][vc_column_text]You can choose among different payment methods. Paypal, Credit card (Stripe secure service), Bank transfer, Cash on delivery.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Shipment<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”How much does it cost to ship the products I have purchased?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]Shipping by courier costs \u20ac 6.00 per order.<\/p>\n

Shipping with cash on delivery has a cost of \u20ac 6.00 for shipping, 5.00\u20ac for cash on delivery for a total of \u20ac 11.00 per order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will it take to receive the product?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]The goods are shipped throughout Italy by couriers, it is fast and safe.
\nOur garments are handcrafted so availability is not always immediate. Normally you will receive the purchased products within 5\/7 working days (Calabria, Sicily, Sardinia and minor islands excluded).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you ship nationwide?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text]Yes, the goods are shipped throughout Italy by couriers, it is fast and safe. Normally you will receive the purchased products within 24\/48 h on working days (Calabria, Sicily, Sardinia and minor islands excluded).[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Returns<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What should I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]To cancel or modify an order contact our customer service on WhatSApp 3715480187[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take me to get a refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Once we receive your order, the returned items will be checked and the return confirmed. The payment method will be the same as that used for the purchase and you will receive the refund in an estimated period of 7-14 days, depending on your bank.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I cancel or modify my order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]To cancel or modify an order contact our customer service on WhatSApp 3715480187[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text]Contact our customer service on WhatSApp 3715480187[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I check my orders?” tab_id=”1654008058812-936e5ceb-c643″][vc_column_text]Once you have registered, you will be able to access the reserved area “My orders”. In this area you can view your order and the status of your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have bought the wrong size, what can I do?” tab_id=”1654008146948-7259eec2-1227″][vc_column_text]If you have ordered a product with the wrong size and intend to make an exchange, please contact our WhatsApp service promptly. We will replace it without any problems.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Registration<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Can I place an order without an account?” tab_id=”1654008185991-c909e33a-0f9d”][vc_column_text]Yes, it is possible to place an order without being registered, however you will be asked for all billing and shipping details during the check-out of an order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I register?” tab_id=”1654008186010-00f21f69-47b1″][vc_column_text]You can create an account by clicking on the “REGISTER” link on the menu. Alternatively, you can create an account while checking out an order.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Privacy<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I have entered my details to purchase a product Who will have access to it?” tab_id=”1654008253544-fe931cba-5b48″][vc_column_text]I have entered my details to purchase a product. Who will have access to it? The personal data you have provided to us by filling in the registration form or in any other way, are subject to the provisions of decree law n \u00b0 196\/2003 relating to the processing of personal data and may be used by Kleos of Maria Clelia Pesavento.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]\n

CONTACTS<\/h6>\n[\/vc_column_text][vc_column_text]\n

Do you have any other questions?<\/h2>\n

Click on the Whatsapp icon to contact our staff.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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